OUR CUSTOM CREATION PROCESS

STEPS

  • Step 1: Upload Your Pet’s Photo

    Begin by selecting your desired product, then upload a clear, high-resolution
    photo that truly captures your beloved pet’s unique personality and charm.
    Once your order is placed, we’ll start crafting your cherished keepsake.

  • Step 2: Review Our Illustration

    Soon, we'll send you a beautifully and carefully crafted hand-drawn illustration
    of your fur baby. Take a moment to review it, request any adjustments, and
    approve the final design once it perfectly captures your pet’s essence.

  • Step 3: Enjoy Fast Delivery

    Once our design is approved, we will transform the artwork into an expertly
    embroidered piece. Your personalized item will be carefully delivered to your
    doorstep, ready to be treasured for years to come.

YOUR QUESTIONS ANSWERED

Choose Your Product

Select the item on which you’d like to feature your fur baby’s custom embroidery.

Pick Your Color

Choose the color for your product. Keep in mind that some colors may better highlight
and enhance your pet’s portrait.

Find Your Size

All our products feature a tailored unisex fit—not too loose or too tight. Refer to our size guides to ensure you select the ideal size.

Select The Quantity

Spread the love by ordering for family and friends, too. Don’t forget to explore our general discounts and special offers for multiple items with the same design.

Upload Your Pet’s Photo

Submit a clear, high-resolution close-up of your pet’s face for the best results. Photos
taken in natural light are preferred for the most accurate color representation of your
pet. Choose an image that truly showcases your pet’s unique personality and charm.

Place Your Order

To ensure the highest quality and personalized service, we ask that payment be
completed in full at this stage. Once your order is placed and payment is confirmed,
we'll get to work on your design.

Review Our Illustration

Within 10 business days, we'll send you our design to review and approve before
proceeding with the embroidery. We want you to be completely satisfied with your
order, so we're happy to accommodate any revision requests to ensure our hand-
drawn illustration perfectly reflects your vision.

Approve The Design

After your design is approved, we’ll bring your custom product to life with the utmost
care and attention to detail.

Enjoy Fast Delivery

Your order will be shipped within 5 to 10 business days after design approval. Enjoy free shipping on orders over R1000.

Treasure Your Keepsake

Now, all that’s left is to enjoy this heartfelt keepsake of your beloved fur baby! We
wish you endless cuddles and delightful walks. We can’t wait to hear all about your
adventures and look forward to creating more sentimental keepsakes for you in the
future!

If you have any questions or need assistance at any stage, don’t hesitate to get in touch. We’re here to
ensure your experience is warm and heartfelt, adding a touch of sentiment to your journey as well.